Minor incident

Blackbaud: Active Issue Alert – Blackbaud Luminate Online - #000696202

Affected: Blackbaud Luminate Online®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

1. Oct 5, 2026, 17:53 UTC
   investigating
   We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
2. Oct 5, 2026, 19:53 UTC
   identified
   Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
3. Oct 5, 2026, 21:51 UTC
   monitoring
   Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
4. Oct 6, 2026, 14:02 UTC
   monitoring
   Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
5. Oct 6, 2026, 20:17 UTC
   monitoring
   Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
6. Oct 7, 2026, 13:33 UTC
   resolved
   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).