Critical incident

Berklee IT Services: Canvas outage

Affected: Canvas

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. May 7, 2026, 20:53 UTC
   identified
   Our Canvas site is currently down and inaccessible. ITS has reached out to our vendor, Instructure, to resolve the issue. In the meantime: 1. Share the information with your teams. 2. Stay informed by checking for updates on our Statuspage and https://status.instructure.com. We will post further notifications when the situation changes. Technology Service Desk [email protected]
2. May 7, 2026, 21:06 UTC
   identified
   Instructure, our vendor, has reported a Canvas outage that is affecting users globally. Berklee will continue to monitor the situation and provide updates as necessary. Technology Service Desk [email protected]
3. May 8, 2026, 10:19 UTC
   monitoring
   Instructure has restored our Canvas instance, and ITS is currently monitoring the service for stability. Technology Service Desk [email protected]
4. May 12, 2026, 17:08 UTC
   resolved
   This incident has been resolved.

Updates as published by Berklee IT Services (original).