Major incident

Renaissance Learning: Renaissance Webform Unavailable

Affected: Support Cases / Emails

Current status of Renaissance Learning: Operational — live Renaissance Learning status

Timeline

1. May 7, 2026, 19:54 UTC
   investigating
   We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email [email protected] for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
2. May 8, 2026, 00:46 UTC
   resolved
   We are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use. Thank you for your patience and understanding while our team worked to resolve this matter.

Updates as published by Renaissance Learning (original).