Major incident

Bazaarvoice: Partial Outage – Newly submitted UGC

Affected: Content Display, Content Submission, Syndication, API Services

Current status of Bazaarvoice: Operational — live Bazaarvoice status

Timeline

1. May 8, 2026, 10:20 UTC
   identified
   Bazaarvoice has identified an issue affecting all clients that is causing a delay in newly submitted content across Portal Ratings & Reviews, Insights, Reports, and Syndication. Our engineering team has identified the root cause and is actively working to restore the functionality. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: May 8th, 2026, 8AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal , select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal , select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
2. May 8, 2026, 13:00 UTC
   identified
   Bazaarvoice continues working on fully restoring the availability of the newly submitted UGC. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: May 8th, 2026, 12PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal , select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal , select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
3. May 8, 2026, 19:06 UTC
   identified
   Bazaarvoice continues working to resolve the availability issues for new UGC submissions. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: May 11th, 2026, 4AM CDT
4. May 11, 2026, 09:38 UTC
   resolved
   We have verified that all services are fully restored and functioning normally. This incident is now closed. This is the final update regarding this issue. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal , select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal , select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates as published by Bazaarvoice (original).