Minor incident

Bazaarvoice: Stale data in reporting templates.

Oct 21, 2026, 12:49 UTC

started

08:48 UTC

resolved October 23, 2026

43 h 59 min

duration

Affected: Connections

Current status of Bazaarvoice: Operational — live Bazaarvoice status

Timeline

Oct 21, 2026, 12:49 UTC
investigating
Bazaarvoice has identified an issue affecting Portal reports. Clients using the Connections reporting templates may see stale data in on-demand reports, and scheduled reports for those templates aren't being sent. All regions are affected. Bazaarvoice engineers have identified the root cause of the issue and are working on a fix. NEXT UPDATE: October 21st, 2026 at 16:00 UTC+3
Oct 21, 2026, 12:51 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 21, 2026, 20:26 UTC
monitoring
We are continuing to monitor for any further issues. NEXT UPDATE: October 22nd, 2026 at 10AM CDT
Oct 22, 2026, 14:55 UTC
monitoring
We are continuing to monitor for any further issues. NEXT UPDATE: October 23, 2026 at 10AM CDT
Oct 23, 2026, 08:48 UTC
resolved
This incident has been resolved.

Updates as published by Bazaarvoice (original).

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