Major incident

Bazaarvoice: Multiple services down in US and EU

Affected: API Services

Current status of Bazaarvoice: Operational — live Bazaarvoice status

Timeline

1. Aug 18, 2026, 11:21 UTC
   monitoring
   Bazaarvoice has detected an issue affecting hosted zones we added today which could be causing issues for split-horizon DNS URLs, Our Platform Engineering have rolled backed new hosted zones, DNS resolution now working again across multiple services. we will be monitoring the issue for the next hours and make sure the issue is totally resolved. Next Update: August 18th, 2026, 10:00 AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
2. Aug 18, 2026, 11:51 UTC
   resolved
   Bazaarvoice identified an issue earlier today that may have caused temporary connectivity problems for some services. Our Engineering team has already rolled back the change that caused it, and service has been restored. We're continuing to monitor closely over the next few hours to confirm everything remains stable. Next Update: August 18th, 2026, 10:00 AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates as published by Bazaarvoice (original).