Critical incident

Runway: We've identified a problem and are working on a fix

Jul 10, 2026, 16:42 UTC

started

17:42 UTC

resolved

1 h

duration

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

Jul 10, 2026, 16:42 UTC
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Jul 10, 2026, 16:48 UTC
monitoring
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
Jul 10, 2026, 17:42 UTC
resolved
This incident has now been resolved.

Updates as published by Runway (original).

This was part of a wider event: 29 services reported incidents within the hour.

LaunchDarkly 17:40 UTC · Web application unavailable and flag delivery evaluations have elevated failure rate
Posit 17:39 UTC · Errors creating new projects
Brandwatch 17:36 UTC · Platform Incident - Vizia Not Loading
Yotpo 17:31 UTC · Loyalty service degradation
Procore Technologies 17:23 UTC · Select Tool Degradations
Northwestern Information Technology 17:09 UTC · Service Interruption to Northwestern Medicine Services
ZoomInfo 17:02 UTC · Chorus Platform | Third-Party Vendor Outage impacting services
RocketReach 17:01 UTC · Issues with RocketReach
Discord 16:49 UTC · Issues with billing operations
Pylon 16:46 UTC · Dashboard Login failures
Seismic Software 16:38 UTC · Some customers experiencing 404 errors navigating in the platform
University of Waterloo 15:56 UTC · **ADFS Production Maintenance – Patching and Veeam Client Upgrade** - Outage