Critical incident

Zeotap: GCP's Multiple services were experiencing issues in the europe-west2 region.

Current status of Zeotap: Operational — live Zeotap status

Timeline

1. Oct 20, 2026, 06:05 UTC
   resolved
   We'd like to let you know about an incident at our cloud infrastructure provider, Google Cloud, on Tuesday, 20 October 2026. From 06:08 UTC, Google Cloud experienced an outage in its London (europe-west2) region, which caused errors and network disruption across several Google Cloud services. Google reported that the incident was mitigated at 14:00 UTC the same day. Details are available on Google's status page: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj During this time, some Zeotap services that rely on the affected Google Cloud services saw delays in real-time data processing, which may also have delayed related activations such as journeys. Some requests to services hosted in the affected region may have returned errors for part of this period. As Google restored its services, Zeotap services recovered and have been operating normally since. Our team monitored closely throughout the incident and recovery, and is reviewing all affected processing to make sure it has completed. If anything needs your attention, we will contact you directly. We will continue to monitor until Google publishes its final incident analysis. If you notice anything unexpected in your data from 20 October, please reply to this email or raise a support ticket and we'll look into it straight away. We apologise for any inconvenience this may have caused.

Updates as published by Zeotap (original).