Major incident

Zeotap: DNS Outage — Client Services Impact

Affected: Source Ingestion Manager, Audience Publisher, Access, Authn and Authz, Event Data Collector, App Platform, Profile API, GDPR Application, Source Analytics, Symphony, UI Services

Current status of Zeotap: Operational — live Zeotap status

Timeline

1. Jul 23, 2026, 00:00 UTC
   resolved
   On 23 July 2026, between approximately 06:00 and 11:00 IST, a DNS resolution issue disrupted several Client Services. Impact was intermittent and varied by service as DNS caches expired and refreshed, with the most noticeable disruption for most services around 09:00 IST. During this window some clients may have seen errors or elevated latency when accessing affected services. The issue has since been fully resolved and all services are operating normally. We apologise for any inconvenience caused.

Updates as published by Zeotap (original).