Major incident

Zeotap: Audience Refresh Pipeline | P1 | Google Cloud Infrastructure Issue

Affected: Audience Publisher

Current status of Zeotap: Operational — live Zeotap status

Timeline

1. May 17, 2026, 11:17 UTC
   investigating
   2026-05-17 06:00 UTC We are aware of an issue affecting Audience Segment Refresh and Export for some customers. Segments that were scheduled to refresh or were manually triggered after 06:00 UTC today may be delayed or show a failed status. Our team is actively investigating. We have identified this as an issue with our cloud infrastructure provider, who has confirmed they are working on a fix. No customer data has been lost. All segment definitions and configurations remain intact. Next update: 12:00 UTC
2. May 17, 2026, 11:18 UTC
   investigating
   ⏺ Update — 2026-05-17 11:30 UTC We have taken remediation steps on our side and our cloud provider (Google Cloud) has confirmed an infrastructure issue affecting a subset of compute instances in our EU region. Their team is actively working on resolution. Audience Refresh and Export jobs triggered during this window may show as failed. Once resolved, we will re-trigger affected jobs and no action will be required from customers. Next update: 12:00 UTC or sooner if status changes.
3. May 17, 2026, 12:53 UTC
   investigating
   We are still yet to hear from the GCP team. We are actively looking at the issue.
4. May 17, 2026, 13:02 UTC
   identified
   We have received mitigation steps from GCP. We are working on it.
5. May 17, 2026, 13:55 UTC
   monitoring
   A fix has been implemented from google and we are monitoring the results. The audience is processing the pending refreshes
6. May 17, 2026, 16:23 UTC
   resolved
   This incident has been resolved.

Updates as published by Zeotap (original).