No impact incident

Zenoti: Appointment Booking Issues for new Guest Addition

Affected: Zenoti-ASIA03, Zenoti-ASIA12

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Nov 4, 2026, 10:21 UTC
   investigating
   We are currently investigating an issue affecting new Guest addition on appointment booking for few customers hosted on ASIA03 and ASIA12. All other application functionality remains unaffected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
2. Nov 4, 2026, 10:42 UTC
   investigating
   We are continuing to investigate this issue. We will share further updates as soon as more information becomes available. Thank you for your patience.
3. Nov 4, 2026, 11:00 UTC
   investigating
   We are continuing to investigate this issue. We will share further updates as soon as more information becomes available. Thank you for your patience.
4. Nov 4, 2026, 11:07 UTC
   identified
   The issue has been identified and a fix is being implemented. We will share further updates as soon as more information becomes available. Thank you for your patience.
5. Nov 4, 2026, 11:14 UTC
   monitoring
   A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor the application closely and provide updates if needed.
6. Nov 4, 2026, 11:17 UTC
   resolved
   The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Updates as published by Zenoti (original).