No impact incident

Zenoti: EURO01 - Issue with data refresh for analytics reports

Affected: Zenoti-EURO01

Current status of Zenoti: Operational — live Zenoti status

Timeline

1. Oct 19, 2026, 07:46 UTC
   investigating
   We are currently experiencing an issue affecting analytics reports on the EURO01 pod, caused by an outage on our cloud provider's side. All other application functionalities remain unaffected and are operating normally. Our team is actively engaged with the cloud provider to resolve this at the earliest. We will provide updates as more information becomes available. Thank you for your patience.
2. Oct 19, 2026, 09:06 UTC
   identified
   We are currently waiting for a fix from the Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. The impact is limited only to Analytics reports for the customers hosted on EURO01 POD and all other application functionalities are operating normally. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
3. Oct 19, 2026, 09:43 UTC
   monitoring
   The issue has been resolved and data is now reflecting correctly in the analytics reports. We are continuing to monitor the system closely to ensure stability. Thank you for your patience.
4. Oct 19, 2026, 10:10 UTC
   resolved
   The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.

Updates as published by Zenoti (original).