Critical incident

Yoti: INC-3762 (P1 - High Priority)

Affected: Age verification

Current status of Yoti: Operational — live Yoti status

Timeline

1. Jun 22, 2026, 14:52 UTC
   identified
   We have identified the root cause of the issues affecting the Age verification service. Our team is actively working on a fix to restore full functionality as quickly as possible.
2. Jun 22, 2026, 15:10 UTC
   resolved
   The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
3. Jun 22, 2026, 16:28 UTC
   postmortem
   **Monday 22nd June 2026 from 14:52 UTC - 15:10 UTC** We are writing to provide an update regarding a brief service interruption that impacted Yoti systems earlier today. Our monitoring systems alerted us to an elevated error rate within our Age Verification Service. Immediate investigation isolated the issue to a temporary fault in one of our databases, resulting in a brief period of unavailability our users. Our team has fully mitigated the root cause, and all services have returned to normal operating parameters. Please accept our sincere apologies for the impact on your operations. A rigorous post-mortem review is currently underway to safeguard our infrastructure against future recurrences.

Updates as published by Yoti (original).