Critical incident

Yoti: INC-3704(P1 - High Priority)

Affected: Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation

Current status of Yoti: Operational — live Yoti status

Timeline

1. Apr 20, 2026, 15:45 UTC
   investigating
   We are experiencing issues with the Digital ID, Identity verification, Age verification, Age estimation service.
2. Apr 20, 2026, 15:55 UTC
   identified
   We have identified the cause of this incident and we are working to restore the Digital ID, Identity verification, Age verification, Age estimation service as soon as possible.
3. Apr 20, 2026, 16:00 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Apr 20, 2026, 16:10 UTC
   monitoring
   We have fixed the Digital ID, Age verification,Identity verification, Age estimation service. Our engineers will monitor the situation until we declare the incident resolved.
5. Apr 20, 2026, 16:13 UTC
   resolved
   The Digital ID, Age verification,Identity verification, Age estimation service is fully operational. This incident has been resolved.
6. Apr 21, 2026, 07:00 UTC
   postmortem
   **Thursday 20th April 2026 from 15:45 UTC - 16:13 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected a surge in inbound traffic directed at our Digital Identity, Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. * **Anycast Activation**: We activated Anycast to distribute traffic globally across both Data Centres, ensuring that no single site bears the full load of the requests. We sincerely apologise for any inconvenience this outage has caused our customers.

Updates as published by Yoti (original).