Critical incident

Yoti: INC-3723 (P1 - High Priority)

May 10, 2026, 20:12 UTC

started

15:54 UTC

resolved May 12, 2026

43 h 42 min

duration

Affected: Digital ID, Identity verification, Identity verification, Age verification, Identity verification portal, Age estimation, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls, Credentials

Current status of Yoti: Operational — live Yoti status

Timeline

May 10, 2026, 20:12 UTC
investigating
We are experiencing issues with all our services.
May 10, 2026, 20:41 UTC
investigating
we are still experiencing issues with all Yoti services.
May 10, 2026, 21:11 UTC
investigating
we are still experiencing issues with all Yoti services.
May 10, 2026, 21:42 UTC
investigating
we are still experiencing issues with all Yoti services.
May 10, 2026, 22:14 UTC
investigating
we are still experiencing issues with all Yoti services.
May 10, 2026, 22:43 UTC
investigating
we are still experiencing issues with all Yoti services.
May 10, 2026, 23:15 UTC
investigating
We are experiencing issues with all our services.
May 10, 2026, 23:41 UTC
investigating
we are still experiencing issues with all Yoti services.
May 11, 2026, 00:11 UTC
investigating
we are still experiencing issues with all Yoti services.
May 11, 2026, 00:20 UTC
identified
Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.
May 11, 2026, 00:49 UTC
identified
Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.
May 11, 2026, 01:19 UTC
identified
Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.
May 11, 2026, 02:14 UTC
identified
Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.
May 11, 2026, 02:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 03:10 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 03:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 04:10 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 04:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 05:10 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 05:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 06:11 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 06:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 07:10 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 07:39 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 08:10 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 08:40 UTC
identified
We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.
May 11, 2026, 09:07 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page
May 11, 2026, 09:40 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page
May 11, 2026, 10:10 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.
May 11, 2026, 10:56 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.
May 11, 2026, 11:26 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.
May 11, 2026, 11:56 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.
May 11, 2026, 12:26 UTC
identified
Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.
May 11, 2026, 12:56 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 13:26 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 13:56 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 14:26 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 14:56 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 15:26 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 15:56 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 16:26 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 16:55 UTC
identified
We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.
May 11, 2026, 17:22 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. We would like to assure all our customers that this is a Denial of Service attack and all customer data remains secure.
May 11, 2026, 17:53 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 18:23 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 18:53 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 19:24 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 19:54 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 20:25 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 20:54 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 21:24 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 22:08 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 22:24 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 22:54 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 11, 2026, 23:26 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 00:04 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 00:30 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 01:00 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 01:30 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 02:00 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 02:30 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 03:00 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 03:30 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 04:00 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 04:30 UTC
identified
A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.
May 12, 2026, 05:00 UTC
identified
We have now made significant progress in restoring operational service across the Yoti platform. We are continuing to work on an additional fix and will update shortly.
May 12, 2026, 05:47 UTC
monitoring
We have fixed the Digital ID,Identity verification,Age verification,Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls, Credentials services. Our engineers will monitor the situation until we declare the incident resolved.
May 12, 2026, 06:31 UTC
monitoring
Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.
May 12, 2026, 07:04 UTC
monitoring
Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.
May 12, 2026, 10:10 UTC
monitoring
We are pleased to report that all services are currently returning to normal operational levels. Our technical teams have successfully identified and implemented a permanent fix; as a result, core functionality has been restored across our entire product suite. Whilst systems are stable, we are entering a period of extended monitoring. We will be closely tracking all products and user sessions to ensure that performance remains consistent under full load. We intend to officially mark this incident as Resolved once we are confident in the long-term stability of the environment. Should you experience any performance issues, please reach out to our Customer Support Team. We appreciate your patience whilst we worked to restore your service.
May 12, 2026, 15:54 UTC
resolved
All Yoti services have been restored to normal operation. The recent disruption caused by a targeted DDoS attack was resolved through the implementation of enhanced network security and traffic filtering. Our systems are now operating under reinforced protection to ensure continued availability.
May 12, 2026, 15:54 UTC
postmortem
**Sunday 10th May 2026 - Tuesday 12th May** We are pleased to confirm that all Yoti services have returned to normal operation following a period of service instability. Starting on the evening of May 10th, our network was targeted by a highly orchestrated and large-scale distributed DDoS attack. This was a coordinated attempt to overwhelm our systems with high volumes of traffic, which resulted in intermittent outages and access issues across our platform. We would like to reassure you that this was a connectivity-based attack. At no point was the integrity of our core systems or your personal data compromised. To resolve the issue and protect against future attacks, we have: * Successfully migrated our network traffic to a global, industry-leading protection service \(Cloudflare\). * Implemented enhanced filtering to block malicious traffic before it reaches our services. * Increased our infrastructure capacity to better handle unexpected traffic spikes. We sincerely apologise for the disruption to your service and thank you for your patience while our teams worked around the clock to resolve this.

Updates as published by Yoti (original).

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