Major incident

Auth0: Elevated Errors on US-5 Public Cloud Environment

Affected: User Authentication, Machine to Machine Authentication, Multi-factor Authentication, Management API

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Jun 22, 2026, 15:41 UTC
   investigating
   We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
2. Jun 22, 2026, 15:48 UTC
   identified
   An elevated volume of errors are being observed on the US-5 Public Cloud environment, affecting a subset of customers. We've identified a load-shedding event that appear connected to the event. We've disabled ingress load shedding to mitigate impact and are monitoring for recovery. We will provide further updates with changes in the incident status and as our mitigation efforts progress.
3. Jun 22, 2026, 16:22 UTC
   monitoring
   After performing our previous step in disabling ingress load shedding on the US-5 Public Cloud environment, we've since observed subsiding error rates, and have received customer confirmations that services are recovering. We're continuing to monitor the environment for stability and will continue to provide updates regarding service status.
4. Jun 22, 2026, 16:28 UTC
   resolved
   After monitoring the environment to ensure stability, we observed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
5. Jul 2, 2026, 02:21 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-06-22_-_Elevated_Errors_on_AU-1_and_US-5_Public_Cloud_Environments.pdf](https://cdn.auth0.com/website/2026-06-22_-_Elevated_Errors_on_AU-1_and_US-5_Public_Cloud_Environments.pdf)

Updates as published by Auth0 (original).