Minor incident

Twilio: Gateway API (Lookup API) Failure Increase on Three in United Kingdom

Affected: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 27, 2026, 15:15 UTC
   investigating
   Twilio customers may be experiencing failure responses for Lookup API transactions on Three in the United Kingdom. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 27, 2026, 16:17 UTC
   identified
   Twilio customers may be experiencing failure responses for Lookup API transactions on Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 27, 2026, 17:19 UTC
   monitoring
   We have observed the recovery for Lookup API transactions involving Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 27, 2026, 19:27 UTC
   resolved
   The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.

Updates as published by Twilio (original).