Minor incident

Optum: System Incident - EngageCare Provider - Production

Oct 14, 2026, 14:54 UTC

started

17:10 UTC

resolved

2 h 16 min

duration

Affected: EngageCare Provider

Current status of Optum: Operational — live Optum status

Timeline

Oct 14, 2026, 14:54 UTC
investigating
Appointment Reminders are not being sent via the EngageCare Patient product. Teams are working to identify and resolve this issue.
Oct 14, 2026, 17:00 UTC
investigating
Our teams have identified the root cause and are implementing a fix. The issue has been determined to affect only customers running EngageCare Patient 5.3.2.
Oct 14, 2026, 17:10 UTC
resolved
This issue has been resolved, and appointment reminders are now being sent successfully.

Updates as published by Optum (original).

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