Major incident

upstart: Rate Check Errors

Affected: upstart.com

Current status of upstart: Operational — live upstart status

Timeline

1. May 20, 2026, 23:10 UTC
   investigating
   Applicants are experiencing an elevated level of errors while checking their rate. We are actively investigating and working to mitigate this issue.
2. May 20, 2026, 23:10 UTC
   investigating
   We are continuing to investigate this issue.
3. May 20, 2026, 23:24 UTC
   investigating
   We are continuing to investigate this issue.
4. May 20, 2026, 23:40 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. May 20, 2026, 23:40 UTC
   monitoring
   We are continuing to monitor for any further issues.
6. May 21, 2026, 01:06 UTC
   monitoring
   We are continuing to monitor for any further issues.
7. May 21, 2026, 03:15 UTC
   monitoring
   We are continuing to monitor for any further issues.
8. May 21, 2026, 03:57 UTC
   monitoring
   We are continuing to monitor for any further issues.
9. May 21, 2026, 04:51 UTC
   resolved
   This incident has been resolved.

Updates as published by upstart (original).