Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio to Telecall Brazil

Oct 23, 2026, 08:05 UTC

started

17:37 UTC

resolved

9 h 31 min

duration

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 23, 2026, 08:05 UTC
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026, 08:19 UTC
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026, 09:24 UTC
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026, 11:26 UTC
monitoring
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026, 13:27 UTC
monitoring
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Oct 23, 2026, 17:28 UTC
monitoring
We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Oct 23, 2026, 17:37 UTC
resolved
The incident has been resolved and SMS delivery from Twilio to Telecall network subscribers in Brazil is operating normally.

Updates as published by Twilio (original).

Other services with incidents at the same time

This was part of a wider event: 57 services reported incidents within the hour.

Gandi.net 09:03 UTC · Webmail incident
Cloudflare 09:01 UTC · Cloudflare Access Availability Issues
Infoblox 09:00 UTC · Issue accessing pages under 'Security' tab in Infoblox Portal (NA Region)
Infobip 08:51 UTC · United States - SMPP service degradation
Bentley Systems 08:36 UTC · Notification Service - Email Notifications Failing in PROD
Channel.io 08:17 UTC · Temporary issue detected with Phone feature
Voximplant 07:56 UTC · Сбой: Статистика в реальном времени, Отчёты
Fundraise Up 07:51 UTC · Salesforce integration disconnected for some accounts
Simply 07:43 UTC · [INCIDENT] ドコモSMTBネット銀行のメンテナンス
GitHub 07:29 UTC · Delayed Actions status check results
Crucial Hosting 07:28 UTC · CloudLinux PHP Security Update – Version Number Clarification for CVE-2026-109618 and CVE-2026-109619
Digital Pacific 07:28 UTC · CloudLinux PHP Security Update – Version Number Clarification for CVE-2026-109618 and CVE-2026-109619
Optum 07:17 UTC · System Incident - Optum Clinical Data Center - Production

More Twilio incidents

October 26, 2026 WhatsApp Sandbox Sending Configuration Issues
October 26, 2026 SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania
October 26, 2026 Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania
October 26, 2026 SMS Delivery Delays from Twilio to Cellcom Israel
October 25, 2026 SMS Delivery Delays from Twilio to Telcel Mexico
October 25, 2026 SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico