Minor incident

Fundraise Up: Salesforce integration disconnected for some accounts

Current status of Fundraise Up: Operational — live Fundraise Up status

Timeline

1. Oct 23, 2026, 07:51 UTC
   identified
   Salesforce is currently experiencing an [incident](https://status.salesforce.com/incidents/20004512) that is preventing access tokens from being refreshed. As a result, some Salesforce connections have been automatically disconnected, and data synchronization is temporarily unavailable for affected accounts. We're closely monitoring the situation and will share the next steps for affected accounts once Salesforce resolves the incident. We will provide an update once the integrations have been restored.
2. Oct 23, 2026, 09:25 UTC
   resolved
   The Salesforce incident has been resolved. However, affected organizations need to reconnect their Salesforce integration to resume data synchronization. All existing integration settings have been preserved, so no reconfiguration is necessary. To reconnect, please refer to our [integration documentation](https://fundraiseup.com/docs/integrations/), select your Salesforce integration (e.g., NPSP), and follow the connection instructions. We apologize for the disruption and appreciate your patience.

Updates as published by Fundraise Up.