Major incident

Bentley Systems: Notification Service - Email Notifications Failing in PROD

Affected: Deliverables Management

Current status of Bentley Systems: Operational — live Bentley Systems status

Timeline

1. Oct 23, 2026, 08:36 UTC
   investigating
   Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
2. Oct 23, 2026, 09:57 UTC
   investigating
   Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
3. Oct 23, 2026, 11:58 UTC
   investigating
   Our team is currently investigating an issue with Notification Service. Some users may be having trouble receiving email notifications. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
4. Oct 23, 2026, 12:40 UTC
   monitoring
   We have implemented the fix and are actively monitoring system performance to ensure continued stability. We will provide further updates if needed. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
5. Oct 23, 2026, 14:56 UTC
   resolved
   The service has been restored, and the issue has been resolved. Thank you for your patience.

Updates as published by Bentley Systems (original).