Major incident

Channel.io: Temporary issue detected with Phone feature

Affected: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, 🧑‍💻 Customer Support Interface

Current status of Channel.io: Operational — live Channel.io status

Timeline

1. Oct 23, 2026, 08:17 UTC
   investigating
   Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
2. Oct 23, 2026, 08:50 UTC
   resolved
   The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 23, 2026 10:40 ~ 17:50 (KST) (approximately 7 hours 10 minutes) - Affected Scope: In phone consultations received through SKB lines (including 070 numbers issued by SKB), agents heard the customer's voice cutting out. Call connections and lines from other carriers were not affected. - Cause: A network issue on the carrier (SKB) side caused customer audio to arrive delayed and out of order, resulting in parts of the customer's voice being lost. - Resolution: We applied an emergency measure so that delayed audio would not be lost. After SKB completed its recovery at 17:50, the temporary measure was reverted to its original state. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Updates as published by Channel.io (original).