OutageDB

Minor incident

Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States

Oct 20, 2026, 17:16 UTC
started
20:00 UTC
resolved
2 h 44 min
duration

Affected: SMS Short Code, North America

Current status of Twilio: Minor issues — live Twilio status

Timeline

  1. Oct 20, 2026, 17:16 UTC
    investigating
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
  2. Oct 20, 2026, 17:20 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  3. Oct 20, 2026, 17:59 UTC
    monitoring
    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Oct 20, 2026, 20:00 UTC
    resolved
    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.

Updates as published by Twilio (original).

Other services with incidents at the same time

This was part of a wider event: 20 services reported incidents within the hour.

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