Minor incident

Twilio: Silent Network Authentication (SNA) Failure Increase on AT&T in United States

Affected: Verify Silent Network Auth

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 20, 2026, 05:28 UTC
   investigating
   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 20, 2026, 05:39 UTC
   identified
   Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on AT&T in the United States. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 20, 2026, 06:44 UTC
   monitoring
   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 20, 2026, 08:45 UTC
   monitoring
   We have observed recovery in API transactions for Silent Network Authentication (SNA) on AT&T in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
5. Oct 20, 2026, 08:45 UTC
   resolved
   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on AT&T in the United States are operating normally.

Updates as published by Twilio (original).