No impact incident

Navan: Navan customer support degraded

Current status of Navan: Operational — live Navan status

Timeline

1. Oct 20, 2026, 04:36 UTC
   investigating
   **Navan is investigating reports of issues with our customer support channels.** Some users may be unable to reach support via chat or phone, or may experience longer than normal wait times. Our team is actively looking into the issue and we will provide updates as we learn more. In the meantime, you can reach us via email at [email protected]. We apologize for any inconvenience.
2. Oct 20, 2026, 04:52 UTC
   monitoring
   **We have implemented a fix for the customer support system issue and are monitoring the situation closely.** Chat and voice support availability should be returning to normal. If you continue to experience issues reaching support, please email us at [email protected]. We apologize for the disruption.
3. Oct 20, 2026, 06:40 UTC
   resolved
   The issue has been fully resolved

Updates as published by Navan.