No impact incident

Workato Americas: Genie and AIRO Not Responding in Workato UI

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Oct 20, 2026, 04:59 UTC
   investigating
   We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.
2. Oct 20, 2026, 06:05 UTC
   resolved
   This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).