Minor incident

Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal

Affected: Voice, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 19, 2026, 15:06 UTC
   investigating
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 19, 2026, 16:06 UTC
   investigating
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 19, 2026, 18:06 UTC
   investigating
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
4. Oct 19, 2026, 20:30 UTC
   identified
   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
5. Oct 19, 2026, 20:30 UTC
   monitoring
   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
6. Oct 19, 2026, 22:31 UTC
   resolved
   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Portugal are operating normally.

Updates as published by Twilio (original).