Minor incident

Twilio: SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

Oct 15, 2026, 13:24 UTC

started

16:38 UTC

resolved

3 h 14 min

duration

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 15, 2026, 13:24 UTC
investigating
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 2026, 14:25 UTC
investigating
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 15, 2026, 16:38 UTC
resolved
The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

Updates as published by Twilio (original).

This was part of a wider event: 15 services reported incidents within the hour.

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