Minor incident

Sage: Brightpearl - Partial Outage

Oct 15, 2026, 13:48 UTC

started

16:32 UTC

resolved

2 h 44 min

duration

Affected: Brightpearl, Brightpearl

Current status of Sage: Minor issues — live Sage status

Timeline

Oct 15, 2026, 13:48 UTC
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Oct 15, 2026, 14:10 UTC
identified
We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message. We have identified the cause of the issue and are working on a fix.
Oct 15, 2026, 16:32 UTC
resolved
The issue is resolved and the service is available and performing as expected.

Updates as published by Sage (original).

This was part of a wider event: 12 services reported incidents within the hour.

Cielo 14:42 UTC · Aumento de desfazimento para a solução de captura TEF Linx
Plaid 14:39 UTC · Link performance degradation
ACT 14:36 UTC · WK: Validus displaying a 502, 503 or 504 error
Grafana Cloud 14:35 UTC · Tempo: High Latency in prod-eu-west-2
Voximplant 14:25 UTC · Деградация: Рабочее место оператора (Kit)
Twilio 13:40 UTC · SMS Delivery Failures from France to a Subset of Twilio Short Codes
UM IT Systems 13:37 UTC · Cognos Production Issues
Kraken 13:32 UTC · Blank favorites page for Pro App and Pro Web users who used Prop trading
Twilio 13:24 UTC · SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers
OneIT 13:22 UTC · ISAAC-NG Cluster Issue
Universe 13:18 UTC · System disruption
dbt Cloud 13:09 UTC · Intermittent dbt package download failures
Worldpay 13:00 UTC · Electronic Benefit Transfer (EBT) & Women, Infants, and Children (WIC) - Conduent - Multiple States
3DSOutscale 12:59 UTC · [CLOUDGOUV-EU-WEST-1] Incident API / API Incident