Minor incident

Twilio: Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa

Affected: Voice, Middle East & Africa

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 13, 2026, 12:57 UTC
   investigating
   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 13, 2026, 14:19 UTC
   investigating
   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
3. Oct 13, 2026, 14:21 UTC
   identified
   Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Oct 13, 2026, 15:14 UTC
   monitoring
   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 13, 2026, 17:15 UTC
   monitoring
   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 13, 2026, 18:57 UTC
   resolved
   The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.

Updates as published by Twilio (original).