No impact incident

CM.com: Delays in Addressbook syncs between CDP and Addressbook

Oct 13, 2026, 11:58 UTC

started

16:19 UTC

resolved

4 h 21 min

duration

Affected: Customer Data Platform, Address Book

Current status of CM.com: Operational — live CM.com status

Timeline

Oct 13, 2026, 11:58 UTC
investigating
We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.
Oct 13, 2026, 13:19 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 13, 2026, 16:19 UTC
resolved
This incident has been resolved.

Updates as published by CM.com (original).

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