Critical incident

FlippingBook: Problems with logging in to FlippingBook Publisher and creating flipbooks on Flippingbook Cloud

Affected: FlippingBook Publisher Cloud (cld.bz), Flipbooks, Flipbooks conversion, Log in, Account, Stats

Current status of FlippingBook: Operational — live FlippingBook status

Timeline

1. Oct 13, 2026, 12:25 UTC
   investigating
   There is a confirmed problem with using FlippingBook Online accounts. * Publications are visible in your account. * It is not possible to create new publications or replace the PDF in existing ones. (though it is possible to make other changes.) * Stats for publications are not appearing It is also not possible to log in to FlippingBook Publisher or to upload/update publications on FlippingBook Cloud. This is a top-priority issue for us and we will keep you informed about any progress ASAP.
2. Oct 13, 2026, 12:35 UTC
   monitoring
   Our team has implemented a fix for the problem, and we are currently monitoring the results.
3. Oct 13, 2026, 12:48 UTC
   identified
   The access issues are still present, so our developers are continuing their work on resolving the problem. Our sincere apologies for the inconvenience this has caused.
4. Oct 13, 2026, 13:59 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 13, 2026, 14:43 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Oct 13, 2026, 16:33 UTC
   identified
   We have restored conversion possibilities and resolved problems with statistics for FlippingBook Online.
7. Oct 13, 2026, 17:15 UTC
   identified
   We are continuing to work on a fix for this issue.
8. Oct 13, 2026, 17:41 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
9. Oct 13, 2026, 20:00 UTC
   monitoring
   FlippingBook Online * Exporting stats or reports is not available at the moment. * Viewing stats in the account is now possible. * Creating new flipbooks and replacing PDFs in existing flipbooks are working normally. FlippingBook Publisher * Logging in to FlippingBook Publisher and uploading or updating publications on FlippingBook Cloud are currently unavailable. * Existing publications hosted on cld.bz remain fully accessible.
10. Oct 13, 2026, 20:14 UTC
    monitoring
    FlippingBook Online * Exporting stats or reports is not available at the moment. * Viewing stats in the account is now possible. * Creating new flipbooks and replacing PDFs in existing flipbooks are working normally. FlippingBook Publisher * Logging in to FlippingBook Publisher and uploading or updating publications on FlippingBook Cloud are currently unavailable. * Existing publications hosted on cld.bz remain fully accessible.
11. Oct 14, 2026, 08:56 UTC
    monitoring
    We have implemented a fix. Everything should work now. The last problems, logging in to FlippingBook Publisher and Uploading to FlippingBook Cloud, should be resolved. If you encounter any issues after all, please contact [email protected]. Thank you for your patience and understanding
12. Oct 14, 2026, 09:28 UTC
    identified
    The fix was not working as intended. It is again not possible to log in to FlippingBook Publisher or to upload publications to FlippingBook Cloud.
13. Oct 15, 2026, 18:24 UTC
    identified
    We have found the likely cause of this issue and plan to deploy a major fix this weekend. If you urgently need to upload a flipbook. we advise you to create a trial account for FlippingBook Online instead. Our support team ([email protected]) can give further advice. We completely understand that this is highly frustrating, and we sincerely apologize.
14. Oct 17, 2026, 10:42 UTC
    monitoring
    We have implemented a fix and are monitoring the results. Under the current load everything is looking fine, so we are cautiously optimistic.
15. Oct 19, 2026, 07:30 UTC
    monitoring
    We have not seen any issues yet and see that clients can log in and upload publications now. If you still encounter any issues, contact our support team at [email protected]. We will continue monitoring this issue with above-average interest for the next 24 hours.
16. Oct 20, 2026, 13:39 UTC
    resolved
    After 24 hours of monitoring, we can report that there have been no problems detected for FlippingBook Cloud, FlippingBook Publisher and FlippingBook Automation respectively. We will be closing this incident; if you still experience any issues with logging to our software or uploading flipbooks, please reach out to us via chat, email or phone.

Updates as published by FlippingBook (original).