Critical incident

Frontline Education Public: Access denied "Error 15" message

Affected: SIS Ohio, SuccessEd

Current status of Frontline Education Public: Operational — live Frontline Education Public status

Timeline

1. Oct 13, 2026, 13:42 UTC
   investigating
   We are aware of an issues causing an 'Error 15' message when working in Progressbook, our team is actively investigating.
2. Oct 13, 2026, 14:15 UTC
   investigating
   We have identified that the “Error 15” message is not limited to Progressbook and is also affecting additional product areas. Our team is continuing to actively investigate. We will provide another update as soon as more information is available
3. Oct 13, 2026, 14:16 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 13, 2026, 15:16 UTC
   identified
   We have identified the cause of the issue, our team is actively working on a resolution.
5. Oct 13, 2026, 15:27 UTC
   monitoring
   A fix has been implemented and we are monitoring the results to confirm that service has returned to normal. We will provide another update once we have confirmed the issue is fully resolved.
6. Oct 13, 2026, 17:46 UTC
   resolved
   This issue has been resolved and service is operating normally. If you continue to experience problems, please contact support.

Updates as published by Frontline Education Public (original).