Minor incident

DTN: Aghost & Portal Service Outage

Affected: AGHOST

Current status of DTN: Operational — live DTN status

Timeline

1. Oct 3, 2026, 14:32 UTC
   identified
   Our team has been working diligently overnight to remediate the cause of the service disruption impacting Aghost and Grain Portal. At this time, Aghost and Grain Portal continues to experience interruptions when accessing the DTN solutions.
2. Oct 6, 2026, 13:13 UTC
   identified
   AgHost and Grain Portal remain unavailable at this time. Our team continues to restore service but we do not have a confirmed ETA at this time. We will provide our next update by 7:00 PM CT today.
3. Oct 7, 2026, 13:57 UTC
   identified
   AgHost and Grain Portal remain unavailable at this time. As previously disclosed, this outage is related to a security incident. Since the incident, our teams have meticulously rebuilt the entire application in a new, secure environment. That rebuild is complete and is now in final testing. We are validating each component carefully before returning it to service. Our teams are working with urgency to complete testing and bring service back as quickly as it can be done safely. We will continue to provide regular, transparent updates as we make progress, and we will notify you as soon as we have a confirmed restoration time. Thank you for your continued patience. When service is restored: All passwords have been reset. Every user will need to set a new password before signing in, and we will send instructions at that time. DTN will never ask you for your password. We understand the disruption this is causing and the importance of timely communication. We will continue to provide updates as we work toward resolution.
4. Oct 8, 2026, 19:14 UTC
   identified
   The following services are currently impacted: AgHost Grain Portal Status: Restoration in Progress Time: 2:00 PM CT Date: October 8, 2026 AgHost and Grain Portal remain unavailable at this time. Our teams are working with urgency to complete testing and bring service back as quickly as it can be done safely. We will continue to provide regular, transparent updates as we make progress, and we will notify you as soon as we have a confirmed restoration time. Thank you for your continued patience. When service is restored: All passwords have been reset. Every user will need to set a new password before signing in, and we will send instructions at that time. We will provide our next update by 7:00 PM CT, October 8, 2026.
5. Oct 9, 2026, 12:07 UTC
   identified
   Status: Restored - Limited Functionality Time: 7:00 AM CT Date: October 9, 2026 AgHost and Grain Portal are available again. Some functionality remains limited while we continue validation and monitoring. What is available Cash bid entry and management Custom text and email messaging Grain Portal dashboard, offer and contract management Hedging Your AgHost website (some pages and images may not display yet) What remains limited Scheduled email and text messages Some site pages (weather, charts, futures, quotes) Images and files Cash bids and futures displays on some websites and in the Grain Portal dashboard Cash bids in other DTN products such as ProphetX What you need to do Set a new password when prompted at your next sign-in. Reset only from the sign-in page. If you can’t sign in, call Support. If you used the same password elsewhere, change it there and use a unique password. DTN will never ask for your password by email or phone. Review and update your cash bids. Re-establish scheduled messages. Messages queued during the outage were deleted, not sent. If you use an automated connection to send bids, follow DTN’s instructions for updating its credentials. We’re only restoring functions as each one is validated, and we’re continuing to monitor the environment closely. Our forensic investigation is ongoing, and we’ll share more as it’s confirmed. We know the impact this has had, especially at harvest, and we sincerely regret it. Next update by 1:00 PM CT, or sooner if anything changes.
6. Oct 12, 2026, 13:00 UTC
   identified
   Status: Restored - Limited Functionality Time: 7:00 AM CT Date: October 12, 2026 AgHost and Grain Portal are available, and most functionality has been restored. Our teams are focused on the remaining items below. What is available Your AgHost website, including weather, charts, futures, and quotes Cash Bid Publisher, including bulk import Grain Portal dashboard, offer and contract management Hedging Email messaging, Futures and Cash Bid scheduled text messages Custom text messaging Cash bid updates in other DTN products, including ProphetX, MyDTN, and related applications What remains limited ERP integration sync Custom text messaging Scheduled Messages: Messages queued during the outage were deleted and will not be sent, so no outdated information reaches your customers. Scheduled messaging is available again. Please recreate any messages you had set up. What you need to do Set a new password when prompted at your next sign-in. Reset only from the sign-in page. If you cannot sign in, please contact Support. If you used the same password elsewhere, change it there and use a unique password. DTN will never ask for your password by email or phone. Review and update your cash bids. Recreate any scheduled email or text messages that were previously configured. If you use an automated connection to send bids, DTN will contact you to update its credentials. We restore functions only after they’ve been validated, and we continue to monitor the environment closely. Our forensic investigation is ongoing, and we’ll share more as it’s confirmed. We know the impact this has had, especially at harvest, and we sincerely regret it. Thank you for your patience. We’ll send another update when the remaining items are resolved.
7. Oct 15, 2026, 17:44 UTC
   identified
   Status: Restored Time: 10:30 AM CT Date: October 15, 2026 AgHost and Grain Portal remains available, and core functionality has been restored. Our teams are focused on the remaining items below. What remains limited Some Weather Map images Futures Charting ACTION REQUIRED: ERP Integrations: Functionality for ERP Integrations have been restored, but will require you to work directly with our Support team to authenticate. Once you have identified where in the ERP connection you need to update your credentials, please reach out to AgHost Support for further assistance. We know the impact this has had, especially at harvest, and we thank you for your patience. Sincerely, DTN Customer Support Phone: 800.290.9162 Email: [email protected]

Updates as published by DTN (original).