Critical incident

Kaseya: Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells

Affected: US1, US6, US15

Current status of Kaseya: Partial outage — live Kaseya status

Timeline

1. Sep 14, 2026, 15:05 UTC
   investigating
   We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
2. Sep 14, 2026, 15:20 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Sep 14, 2026, 18:47 UTC
   resolved
   This incident has been resolved.

Updates as published by Kaseya (original).