Critical incident

PowerSchool Products: Atrieve ADS Service Interruption

Affected: ADS01, ADS03, ADS04, ADS05, ADS06, ADS07, ADS08, ADS09

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Sep 14, 2026, 14:34 UTC
   investigating
   We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
2. Sep 14, 2026, 14:38 UTC
   investigating
   We are continuing to investigate this issue.
3. Sep 14, 2026, 15:53 UTC
   identified
   Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS). In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.
4. Sep 14, 2026, 16:44 UTC
   monitoring
   We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability. If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.
5. Sep 14, 2026, 17:41 UTC
   resolved
   Service has been restored, and the Atrieve Automated Dispatching System (ADS) is operating normally. Our team has completed remediation actions and has confirmed that system functionality has returned to expected levels. If you continue to experience issues or encounter any new disruptions related to this incident, please contact PowerSchool Support for assistance. Thank you for your patience while we worked to resolve this issue.

Updates as published by PowerSchool Products (original).