Major incident

SurveyMonkey: Low survey completion rate for RewardsApp Surveys with Advanced-Logic

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

1. Apr 15, 2026, 14:23 UTC
   investigating
   We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
2. Apr 15, 2026, 15:47 UTC
   identified
   The cause has been identified and a fix is being implemented.
3. Apr 15, 2026, 17:20 UTC
   resolved
   This issue has been resolved!

Updates as published by SurveyMonkey (original).