Minor incident

SurveyMonkey: Custom data / respondent metadata missing from Individual Response Table and XLS exports

Oct 2, 2026, 20:20 UTC

started

23:12 UTC

resolved

2 h 52 min

duration

Affected: SurveyMonkey

Current status of SurveyMonkey: Operational — live SurveyMonkey status

Timeline

Oct 2, 2026, 17:27 UTC
investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
Oct 2, 2026, 20:20 UTC
identified
The issue has been identified and a fix is being investigated.
Oct 2, 2026, 20:40 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 2, 2026, 23:12 UTC
resolved
The issue has been resolved for responses collected since putting the fix in place.

Updates as published by SurveyMonkey (original).

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