Major incident

Pitt Digital Systems: RESOLVED: Vendor Issue Affecting Phone Calls to Technology Help Desk

Affected: Technology Help Desk

Current status of Pitt Digital Systems: Operational — live Pitt Digital Systems status

Timeline

1. Sep 21, 2026, 15:07 UTC
   investigating
   Pitt Digital is aware of a vendor issue that is affecting the ability of customers to contact the Technology Help Desk by phone. Customers calling 412-624-HELP (4357) hear the standard greeting and are redirected to hold music after selecting an option. Pitt Digital is working with the vendor to resolve the issue and restore full service. Customers can continue to contact the Help Desk by submitting a ticket, chatting online, or via email (https://www.digital.pitt.edu/support). Updates will be posted to status.pitt.edu as more information becomes available.
2. Sep 21, 2026, 15:47 UTC
   monitoring
   The vendor has resolved their issue that prevented individuals from reaching the Technology Help Desk by phone earlier today. Full Help Desk service has been restored. Pitt Digital continues to monitor the affected service closely to ensure continued reliability and stability.
3. Sep 21, 2026, 18:29 UTC
   resolved
   Monitoring confirms the issue is fully resolved.

Updates as published by Pitt Digital Systems (original).