Major incident

Sprinklr: Case Assignment Issue

Affected: EMEA (Prod17), EMEA (Prod17)

Current status of Sprinklr: Minor issues — live Sprinklr status

Timeline

1. Jun 30, 2026, 20:06 UTC
   investigating
   We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available
2. Jun 30, 2026, 20:23 UTC
   resolved
   The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.

Updates as published by Sprinklr (original).