Major incident

Sangoma: Switchvox Cloud - Inbound & Outbound calling issues

Affected: Voice Services (Switchvox Cloud)

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Jul 15, 2026, 21:59 UTC
   investigating
   We have discovered an issue with Switchvox Cloud product. Troubles are with inbound & outbound calling, registration issues and some phones are down. Our Engineers are currently investigating this trouble.
2. Jul 15, 2026, 22:07 UTC
   monitoring
   We are seeing that our monitoring alerts have subsided and indicate that services should be back online. We're now monitoring this incident.
3. Jul 15, 2026, 23:19 UTC
   resolved
   This incident is now being resolved.

Updates as published by Sangoma (original).