Major incident

ThousandEyes: Cloud and Enterprise Agent Data Delays in EU1

Affected: Alert processing, API Availability, Test data availability, Notification dispatching, Webhook and Integrations, Email notifications, Configuration and Management, Usage and Billing

Current status of ThousandEyes: Under maintenance — live ThousandEyes status

Timeline

1. Jul 15, 2026, 22:51 UTC
   investigating
   Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
2. Jul 15, 2026, 22:52 UTC
   investigating
   We are continuing to investigate this issue.
3. Jul 15, 2026, 22:53 UTC
   investigating
   We are continuing to investigate this issue.
4. Jul 15, 2026, 23:25 UTC
   investigating
   Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
5. Jul 15, 2026, 23:59 UTC
   monitoring
   Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
6. Jul 16, 2026, 00:17 UTC
   resolved
   This incident has been resolved

Updates as published by ThousandEyes (original).