Major incident

Salsify: Shopify GQL Integration

Affected: Syndication

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Jun 3, 2026, 14:42 UTC
   identified
   Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
2. Jun 3, 2026, 15:26 UTC
   monitoring
   Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
3. Jun 3, 2026, 16:00 UTC
   resolved
   Shopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Updates as published by Salsify (original).