Major incident

Salsify: JSON Custom Channel Export failures

Affected: Salsify Application

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Sep 24, 2026, 21:14 UTC
   identified
   We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected. Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
2. Sep 24, 2026, 21:43 UTC
   monitoring
   The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm.
3. Sep 24, 2026, 23:02 UTC
   resolved
   The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally. Any failed Export attempts will require a re-run. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Updates as published by Salsify (original).