Major incident

Yotpo: Failures in point redemptions creations

Affected: API

Current status of Yotpo: Operational — live Yotpo status

Timeline

1. Jun 3, 2026, 14:12 UTC
   investigating
   Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.
2. Jun 3, 2026, 15:07 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Jun 3, 2026, 15:08 UTC
   monitoring
   We are continuing to monitor for any further issues.
4. Jun 3, 2026, 18:56 UTC
   resolved
   This incident has been resolved.

Updates as published by Yotpo (original).