Major incident

Salsify: Shopify GraphQL publishes failing

Affected: Syndication

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Jun 24, 2026, 11:47 UTC
   investigating
   We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/ We will continue to monitor Shopify's status to identify when the issue is resolved. Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
2. Jun 24, 2026, 12:37 UTC
   monitoring
   We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
3. Jun 24, 2026, 16:33 UTC
   resolved
   We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Updates as published by Salsify (original).