Major incident

Salsify: Accessing API Token via SSO returns 403 error

Affected: Salsify Application

Current status of Salsify: Minor issues — live Salsify status

Timeline

1. Jun 25, 2026, 19:32 UTC
   investigating
   We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
2. Jun 29, 2026, 19:00 UTC
   resolved
   We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Updates as published by Salsify (original).