Major incident

SecurityScorecard External: Platform login issues

Affected: Ratings Platform, Atlas Platform

Current status of SecurityScorecard External: Operational — live SecurityScorecard External status

Timeline

1. Oct 27, 2026, 14:13 UTC
   investigating
   We are aware that some users are unable to access the SSC Platform and are seeing an “Access Denied” message when logging in. Our engineering team has identified the cause and is working to restore full access. We will provide another update as soon as we have more information.
2. Oct 27, 2026, 14:35 UTC
   monitoring
   We have implemented a fix for the issue preventing users from accessing the SSC Platform. Access should now be restored. Our team is continuing to monitor the platform to confirm stability. If you are still experiencing issues, please try refreshing your browser or clearing your cache, and contact Support if the problem persists.
3. Oct 27, 2026, 16:36 UTC
   resolved
   The issue causing login problems on the SSC Platform has been resolved, and all users should now be able to access the platform normally. We apologize for the disruption and thank you for your patience.

Updates as published by SecurityScorecard External (original).