Minor incident

Sage: Generation Experts Connector Cloud (FR) - Operational

Affected: Generation Experts Connector Cloud (FR)

Current status of Sage: Minor issues — live Sage status

Timeline

1. Oct 20, 2026, 14:27 UTC
   investigating
   We are investigating a potential issue with the service. An update will be provided within 30 minutes.
2. Oct 20, 2026, 14:40 UTC
   investigating
   Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients. --------------------------------- We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.
3. Oct 20, 2026, 16:00 UTC
   monitoring
   Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. --------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
4. Oct 21, 2026, 09:52 UTC
   resolved
   Le problème est résolu et le service continue de fonctionner comme prévu. ------------------------------- The issue is resolved and the service continues to perform as expected.

Updates as published by Sage (original).